Q & A

How Long Will It Take?
The amount of time it takes will depend on what it is I am doing for you. The average appointment takes around 2 hours, but there are many variables. Some appointments take more time, some take less time.

If I am doing something other than repair, I will have to give you an estimate over the phone, or once I arrive.

How Much Will It Cost?
I charge $85 per hour with a one hour minimum. An average appointment will cost somewhere around $170.

Do You Accept Credit Cards?
Yes. Visa, Mastercard, American Express and Discover.

My computer won’t turn on.
Check that the power cords are plugged in correctly and that the power strip is turned on.

Turn the power off and wait one hour and then turn the computer back on.

Call me at 425-218-7786

My computer is talking to me and telling me I have a virus; what do I do?
Turn the computer all the way off and wait a minute, then turn the computer back on.  If your browser asks to “Restore pages” say no.

I’m on the internet but no web pages will load.

Close the browser, disconnect from the Wi-Fi, restart your computer.  After the computer is restarted check to see if your Wi-Fi says “connected”.

If the problem persists, call me at 425-218-7786

Why wont my printer print?
Check to see if the printer is turned on, plugged in and connected to the same Wi-Fi as your computer.

If the printer still doesn’t work, call me at 425-218-7786

How do I connect to my Wi-Fi?
Make sure the box that has your Wi-Fi is turned on and all the lights are on, then find the Wi-Fi that has the name you’ve given it and click on it; from there enter your password.

If this doesn’t work, call me at 425-218-7786

I spilled on my laptops keyboard.  What do I do?
Immediately turn off your laptop and clean up as much of the spill as you can.  Using a hair dryer on low sweep it across the area of the spill for five minutes or until no liquid remains visible.  Allow the laptop to sit with the power off for two hours to allow any remaining liquid to dry.

If the keyboard still doesn’t work, call me for a replacement at 425-218-7786

My laptop wont hold a charge.
Try a replacement power cord.  Otherwise this means the power jack or the battery needs replacement.

Call me for a replacement at 425-218-7786

Why does my laptop screen suddenly have these funny colors and patterns?
It means that your screen has broken and must be replaced.

Call me for a replacement at 425-218-7786

How do I reset my computers password?
To reset your computers password, you need a password reset tool.

I have one; call me at 425-218-7786