Biznik has a great post on several general ways to communicate with computer people.
The article contains several ways to communicate with technical people, especially IT and computer repair people.
However, the author is not a technical person and she over-generalizes in a couple of places; but, it still a good article to read if you have ever been frustrated trying to communicate with a computer person or IT staff. (This does not include Indian help-desk staff.)
Check it out!